Salesforce Training in Navalur

Advanced Salesforce Training in Navalur. In this era of fierce competition, each and every business has to find a way to attract as well as hold on to customers. Salesforce offers thorough knowledge of CRM and its proper use can help businesses manage its customers as well as marketing activities in the best of ways. If you are residing in Chennai and looking out for a salesforce training, our Salesforce training in Navalur OMR can help you out. Since businesses are on the look for Salesforce professionals to manage their customers effectively and efficiently, taking up a salesforce course would be a wise decision.

Here are a few benefits of Salesforce Certification from our training institute:

  • In-depth Knowledge of the Domain – With a Salesforce certification in our training institute, you will get to know how Salesforce CRM platform works and helps gain insights in developing sales and customer relations.
  • Live Sessions – Our Salesforce training sessions are supported by live sessions and it helps trainees gain more knowledge on how the platform works in maintaining customer relations.
  • Gaining Expertise in Planning – After completing a Salesforce certification, you will have better knowledge on how to do planning. Customers can be grouped into several funnels and it requires different types of planning for each category.
  • Salary Benefits – Once you are done with the Salesforce certification, it would help you gain access to several management position jobs. These jobs usually come with a higher pay scale.

The demand for experts in each and every field of business is upsurging in this digital era. In the field of CRM, companies are looking for professionals with sales knowledge, marketing know-how and expertise in a renowned CRM platform like Salesforce. Enrol in our Salesforce training in Navalur and open new career doors.

Salesforce Training in Navalur Syllabus

Introduction on Cloud Computing

IAAS (Infrastructure as a Service)
PAAS(Platform as a Service)
SAAS(Software as a Service)
Introduction on CRM
Introduction on SalesForce.Com
Salesforce Standard Objects
(Importance: High)
Salesforce Sales Process
Salesforce Service Process
Lead management
Web to Lead
Lead auto response
Case management
Web to case
Email to case
Case escalation
Salesforce Date Model
(Importance: High)
Becoming Familiar with the Setup Area
Introducing Apps
Introducing Objects
Introducing Tabs
Introducing Fields
General Fields
Enhancing the Simple App with Advanced Fields
Field Dependency
Becoming Familiar with Object Detail Pages
Data Validation
(Importance: Medium)
Enhancing the Simple App with Data Validation
Introducing Validation Rules
Standard Validation Rule
Custom Validation Rule
UI Design & Assignment
(Importance: Medium)
Introducing Page Layouts
Adding page Layout elements
Tab Layouts
Record Type management
Expanding the App Using Relationships
(Importance: High)
Introducing Relationships
Lookup Relationship
Master-Detail Relationship
Roll-up Summary fields
Hierarchy Relationship
Self Relationship
Many to many Relationship
User Management
(Importance: High)
Introduction Users
User creation
Setting up features per user record
Security and Sharing
(Importance: High)
Organization-Wide Defaults
Permission Sets
Introduction on Roles, Profiles
Sharing Rules
Manual Sharing
Field Level Permissions
Creating Public Groups and Queues (also, difference between them)
Data Management
(Importance: High)
Data Import with Data Loader
o Insert
o Upsert
o Update
o Delete
o Export
o Export All
Using Custom Workflow Processes
(Importance: Most Important)
Introducing Workflow
Workflow Actions
Update Record
Create Task
Automate Emails
Introducing Approvals Process
(Importance: Most Important)
Planning for Approval Processes
Creating an Approval Process
Creating Approval Steps
Analysing Data with Reports and Dashboards
(Importance: Medium)
Introducing Reports
Tabular Reports
Summary Reports
Matrix Reports
Joined Reports
Report Formats
Introducing Dashboards
Adding Dashboard Components
Dynamic dashboard
Bucket fields
Custom Reports Types


Basics of programming
(Importance: Most Important)
Basics of programming (student with non-coding background)
Looping Statement
Controlling Statement
Architecture Apex /
Data Types in Salesforce
MVC pattern in Salesforce
Debug process and methodology
Building logic through programming
(Importance: Most Important)
APEX Class
Apex Classes
Introduction to Trigger
Triggers in Salesforce
Trigger Scope in Salesforce
Trigger Types
Best Practices Triggers
Understanding Trigger Context Variables in Salesforce
Understanding Test Classes in Salesforce
Building Test Classes and execution
Code coverage understanding
DML Statements
Insert statement
Update Statement
Delete Statement
Getting data from recycle bin
Introduction to Visual Force
Enabling VF for your Organization and Execution
Creating First VF page
Building Page Block Table in VF page
Building Form in VF page
Types of Controllers
Standard Controllers
Custom Controllers
Controller Extension
Best Practices Visualforce
Query Language
(Importance: Very Important)
Intro to SOQL
Query formation in SOQL
Intro to SOSL
Query formation in SOSL
DML statements in Salesforce
SOSL transformation
Advance APEX:
(Importance: Very Important)
Batch class
Schedule Class
Transaction Control